Support Center

Immediate Support

Initiate an immediate session by clicking on the TeamViewer or AnyDesk buttons. Share the necessary information with our technicians during the session.

TeamViewer AnyDesk

Email Support

Initiate a ticket by sending us an email. The subject line of your email will serve as the title for the created ticket.

Send Email

Phone Support

Feel free to contact us for support. Calls are handled on a first-come, first-serve basis. In the event that we are unable to answer your call, a ticket will be generated for further assistance.

Web Call Phone Call
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Service and Support Agreements

If directed by one of our specialists, please proceed by clicking on the immediate support link below. Initiate an instant session by selecting the TeamViewer or AnyDesk icons and share the required information with our technicians. Rest assured, this action only runs the application, and no installation will take place on your computer.

Hours of Operation

  • Regular Support

    Mon-Fri 8am - 5pm EST

  • Extended Support

    Mon-Fri 6am – 8pm EST

  • Emergency Support

    24/7/365

* AtoZinIT always has techs available outside of regular hours, especially for emergency situations.

* AtoZinIT is not a telecommunications or VoIP service provider. We act solely as an agent/reseller for VoIP Innovations and Telnyx. All telecommunications services, including VoIP minutes, are provided by VoIP Innovations or Telnyx. Any service-related inquiries, disputes, or issues should be directed to the underlying service provider as per their terms and conditions. The charges on this invoice reflect a direct pass-through of costs from the service provider, with no additional markup.

Regular Support

Extended Support

Clients enrolled in a Service Agreement featuring Extended Support hours can access live technical support from 6 am to 8 pm EST, Monday to Friday.

Emergency Support

  • We offer 24/7/365 support, including weekends and holidays.

    If your service Agreement includes 24/7/365 support, you will have a dedicated number to call for support.

    If your Service Agreement excludes after-hours and weekends support, you can opt to purchase an hour of support. To include this in your service agreement, please call 704.470.9009.