Our IT support plans are fully scalable to meet the needs of any business in Charlotte, NC or beyond — from small offices to multi-location enterprise environments. Whether you choose our Core Support, Team Shield, or Executive Care package, you’ll get reliable, proactive support tailored to your technology, team, and growth goals. Custom solutions are always available upon request.
* Custom quote provided after quick discovery call
Not every computer in your office is mission-critical — and that’s okay. The Core Support plan is designed specifically for systems that do one job, rarely change, and don’t need constant attention. These are the machines that help your business function smoothly in the background, but your operations won’t stop if they go offline.
If the computer doesn't store important files, doesn’t need backups, and can be replaced without impacting your business — it likely belongs under Core Support.
“Perfect for low-risk systems that still deserve reliable support — without paying for features you don’t need.”
The majority of your team relies on technology to do their job — and if that technology breaks, lags, or becomes insecure, it affects productivity and creates risk. The Team Shield plan is designed for these everyday users who aren't part of your executive team but still play a vital role in keeping your business running smoothly.
This plan provides proactive maintenance, advanced threat protection, and same-day support response to reduce downtime, prevent issues before they occur, and keep your users working without disruption.
If a user relies on their computer for day-to-day tasks — and their downtime would slow down a department, delay customer service, or cause inefficiencies — they belong in Team Shield.
“Your team doesn’t slow down. Neither should your IT support.”
Some team members are simply too important to go offline — even for a minute. Whether it’s your CEO making big decisions, someone in finance handling payments, or HR managing private employee data, these users are critical to keeping your business running smoothly. The Executive Care plan is built to give them the highest level of IT support, security, and continuity — 24/7.
This plan includes real-time monitoring, enhanced cybersecurity, vendor coordination, secure backups, and VIP support response. It ensures your most important people stay productive, protected, and prepared for anything — from cyberattacks to compliance audits.
If their machine being compromised would expose financial data, disrupt payroll, trigger a compliance violation, or stall major decisions — they belong in Executive Care.
“Our most advanced IT protection — for the people who can’t afford to be offline.”
If you are a business owner looking for an honest, competent and responsive IT firm, then it's critical you read this free report before giving anybody access to your IT systems.
Onboarding brings your systems up to our standards. It’s typically billed at one month’s rate and includes:
If extensive updates are required (e.g., old operating systems, hardware replacements), the timeline/cost may adjust. We’ll provide a detailed quote up front before beginning.
Our SLA ensures your issue goes into action fast and doesn't stall in the queue.
When you contact us:
Choosing the right IT support plan is just the start. For full protection and productivity, pair your support package with our Cyber Security Services to safeguard your data and our Backup & Disaster Recovery solutions to ensure you're prepared for the unexpected. Together, these services create a complete IT safety net for your business.
Book a free consultation or request a custom quote.