IT Support Plans in Charlotte, NC

Our IT support plans are fully scalable to meet the needs of any business in Charlotte, NC or beyond — from small offices to multi-location enterprise environments. Whether you choose our Core Support, Team Shield, or Executive Care package, you’ll get reliable, proactive support tailored to your technology, team, and growth goals. Custom solutions are always available upon request.

Core Support

$100 / user / month *

* Personalized quote provided after a quick discovery call

Simple, Reliable IT Support for Non-Critical Workstations

Not every computer in your office is mission-critical — and that’s okay. The Core Support plan is designed specifically for systems that do one job, rarely change, and don’t need constant attention. These are the machines that help your business function smoothly in the background, but your operations won’t stop if they go offline.

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This plan is ideal for:

  • Front desk or reception computers
  • Print servers or shared printer stations
  • Clock-in/out terminals
  • Breakroom or training room PCs
  • Video surveillance viewing stations
  • Data entry workstations
  • Computers used to run a single app | and nothing else

If the computer doesn't store important files, doesn’t need backups, and can be replaced without impacting your business — it likely belongs under Core Support.

“Perfect for low-risk systems that still deserve reliable support — without paying for features you don’t need.”

Key protections include:

  • Advanced antivirus/EDR with centralized monitoring
  • Basic SOC
  • Monthly health check
  • Monthly cyber tips newsletter

“Reliable IT essentials to keep your business running without interruption.”

View Plan Details

Team Shield

$150 / user / month *

* Personalized quote provided after a quick discovery call

Proactive IT Protection for Your Everyday Workforce

The majority of your team relies on technology to do their job — and if that technology breaks, lags, or becomes insecure, it affects productivity and creates risk. The Team Shield plan is designed for these everyday users who aren't part of your executive team but still play a vital role in keeping your business running smoothly.

This plan provides proactive maintenance, advanced threat protection, and same-day support response to reduce downtime, prevent issues before they occur, and keep your users working without disruption.

Get Custom Quote

This plan is ideal for:

  • Office staff, coordinators, and team leads
  • Salespeople, account managers, and operations personnel
  • Remote workers and hybrid employees who need secure access
  • Staff using cloud applications, CRMs, productivity suites, and line-of-business software

If a user relies on their computer for day-to-day tasks — and their downtime would slow down a department, delay customer service, or cause inefficiencies — they belong in Team Shield.

Key protections include:

  • All key protection from Core plan plus following...
  • Proactive patch management and automated updates
  • Unlimited remote support with same-day issue response
  • Email security and spam filtering to prevent phishing threats

“Your team doesn’t slow down. Neither should your IT support.”

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Executive Care

$250 / user / month *

* Personalized quote provided after a quick discovery call

Elite IT Protection for Mission-Critical Users

Some team members are simply too important to go offline — even for a minute. Whether it’s your CEO making big decisions, someone in finance handling payments, or HR managing private employee data, these users are critical to keeping your business running smoothly. The Executive Care plan is built to give them the highest level of IT support, security, and continuity — 24/7.

This plan includes real-time monitoring, enhanced cybersecurity, vendor coordination, secure backups, and VIP support response. It ensures your most important people stay productive, protected, and prepared for anything — from cyberattacks to compliance audits.

Get Custom Quote

This plan is ideal for:

  • C-level executives (CEO, CFO, COO, etc.)
  • Accountants and finance staff with access to bank systems
  • HR professionals handling payroll, benefits, or private employee data
  • Legal or compliance officers responsible for audits and documentation
  • Any user with access to sensitive data or critical business functions

If their machine being compromised would expose financial data, disrupt payroll, trigger a compliance violation, or stall major decisions — they belong in Executive Care.

Key protections include:

  • All key protection from Team Shield plan plus following...
  • 24/7/365 remote and on-site emergency response (where applicable)
  • Advanced threat protection (EDR, SIEM, MFA, vulnerability scanning)
  • Secure cloud backup and disaster recovery options
  • Dedicated account manager and quarterly strategic planning
  • Compliance documentation support for HIPAA, NIST, PCI, and more
  • Full vendor coordination to resolve complex IT dependencies

“Our most advanced IT protection — for the people who can’t afford to be offline.”

View Plan Details
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Average Speed of Answer (in seconds)

14

(over last 90 days)

Average Handled Time (in minutes)

9:30

(over last 90 days)

Direct Access to Experts

(No Tier-1 Runaround)

Quick Plan Comparison

Features / Tier Core Support Team Shield Executive Care
Remote Helpdesk Availability Mon–Fri, 8 AM–5 PM Mon–Fri, 6 AM–6 PM + 24/7 hotline 24/7/365 remote + hotline
Remote SLA <30 min during business hours <15 min remote-first response Immediate for critical incidents
On-Site Dispatch* *where applicable Next-business-day, $175/hr Same-day (no charge) Withnin 3 hr (no charge)
Antivirus & Cybersecurity Monitoring Managed AV, basic SOC, monthly health check EDR + spam filtering, live SOC alerts Full stack: EDR, SIEM, MFA, sandboxing, etc.
Patch & Maintenance Automated patching, updates, auto-healing Full patching + deployment
Cloud Backup & Disaster Recovery Secure cloud backup for user profiles (no full DR integration) Cloud backup + cloud VM recovery
Compliance Support HIPAA, NIST, PCI readiness
Strategic Reviews (vCIO) Quarterly report only Quarterly vCIO sessions Quarterly strategic & compliance reviews
Security Awareness & Training Monthly cyber tips newsletter Quarterly training + monthly tips Live training, phishing tests, documentation support
Software Deployment & RMM Automated deployment included RMM + automated software deployment
Vendor & Third-Party Coordination Included Unlimited vendor liaison
Reporting & Dashboards SLA tracking Executive-level dashboards
Custom Alerts & SOC Integration SOC-integrated alerting 24/7 SOC, custom alerts, automated response
Entry Price Range $100 $150 $250

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AtoZinIT Support Packages – Frequently Asked Questions

Common Questions About Our IT Support Plans

  • Absolutely. We encourage it. You can assign each package to a different user or device based on requirements. This ensures you're only paying for what you need—no overpaying for unnecessary services.

Additional Questions You Should Ask

  • We monitor 24/7—so your team never waits for reactive help.
 
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Complete IT Solutions Beyond Support Plans

Choosing the right IT support plan is just the start. For full protection and productivity, pair your support package with our Cyber Security Services to safeguard your data and our Backup & Disaster Recovery solutions to ensure you're prepared for the unexpected. Together, these services create a complete IT safety net for your business.

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