Core Support

Essential IT Coverage for Non-Critical Workstations

Core Support is ideal for systems that perform dedicated roles like reception, printing, or data entry — where reliability matters but critical uptime isn’t required. This plan includes monitored antivirus, basic account management, remote help for occasional issues, and quarterly health checks to keep your endpoints running smoothly.

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$100
per user | per month

  • SLA-Backed Response Time – Under 30 Minutes

  • Automated Security Updates & Health Monitoring

  • Live Human Support – No Bots, No Delays

  • Quarterly Health Reports

  • Tailored Pricing Based on Environment

What's Included

Comprehensive IT support designed for your essential business operations

Live Remote Helpdesk Support (1 Incident/Month)

  • Real technician support during business hours (Mon–Fri, 8 AM–5 PM)
  • SLA-backed response time: <30 minutes
  • Additional incidents billed at discounted hourly rate

Next-Business-Day On‑Site Support (Discounted Rate)

  • On-site dispatch when remote support can't resolve the issue
  • $125/hr (1-hour minimum); faster options available as add-ons

Basic Cybersecurity Coverage

  • Managed antivirus & anti-malware
  • Monitored by in-house Security Operations Center (SOC)
  • Monthly system health check

User Account & Licensing Management

  • Onboarding, offboarding, MFA setup
  • Microsoft 365 / Google Workspace license management

Printer & Peripheral Support

  • Troubleshooting for printers, webcams, scanners, docks, etc.

Quarterly Health & Support Report

  • Summary of support activity and system status
  • Delivered via PDF or virtual meeting

Monthly "Cyber Tips" Newsletter

  • Easy-to-read security tips and best practices
  • Helps reduce user error and security risks

Ideal For

Perfect for these business scenarios and user types

Administrative and general office staff

Users who don't handle sensitive data

Businesses looking to assign support tiers by user role (e.g., combine Core + Team Shield)

Why This Beats the Competition

See how Core Support compares to industry averages

Feature Core Support Competitors (Avg)
SLA Response (<30 min)
Quarterly Reports
Local SOC Monitoring
Cybersecurity Tips
On-site Dispatch Rate $125/hr $150–200/hr
Entry Price $100 $99–175/user (fixed)

Charlotte-Based. Proven. Responsive.

We've supported Charlotte-area businesses since the 1990s. The Core Support plan isn't just affordable — it's smarter. It keeps your users productive while maintaining your IT budget.

Core Support is affordably priced between $100 per user per month

Depending on the number of users, device roles, and your specific environment. Exact pricing is custom quoted to ensure you're only paying for what you need.

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