Business Continuity

AtoZinIT User Support Packages

All packages are fully scalable to fit businesses of any size — from small offices to multi-location enterprise environments. Custom solutions are available upon request.

Basic Package

Suggested price $100 / user / month

* Custom quote based on needs

Ideal for users with basic IT needs and minimal software changes.

Included Features

  • Business Hours Support | M–F, 8 AM – 5 PM
  • Limited Remote Support | One Incident Included
  • Discounted hourly rate | on additional hours

Professional Package

Suggested price $150 / user / month

* Custom quote based on needs

Perfect for active users who require full IT assistance, advanced security, and complete workstation management.

Included Features

  • Includes Basic Package PLUS
  • Extended Business Hours Support | M–F, 6 AM – 5 PM
  • Unlimited Remote IT Support

    * directly related to the services we provide

    • Remote support performed via secure remote connection to the user’s workstation
    • Full Software, Microsoft 365 & Google Workspace Support
    • Live On-Call & Remote Access Support
    • Secured VPN Remote Access
  • Same-Day On-Site for Critical Issues as applicable | billed at discounted rate, 1-hr min
  • Advanced Management
    • Advanced Antivirus/EDR with Threat Management
    • Email Security & Spam Filtering
    • Alerts and Preventative Maintenance
    • OS Patch Management
    • Drivers and third party sofware updates (where applicable)
    • Service Auto-Healing & Automated Resolution Alerts
    • Full Workstation Lifecycle Management
    • Security Policy Enforcement & Compliance
    • Enhanced Ticket Reporting & Quarterly Reviews

Enterprise Package

Suggested price $250 / user / month

* Custom quote based on needs

Premium support for executives, compliance-driven roles, and critical operations.

Included Features

  • Extended Priority Support
    • Business Hours | M–F, 6 AM – 8 PM
    • After hours | One Incident Included
  • Executive Service
    • VIP White Glove Support
    • Dedicated Account Manager & Quarterly Reviews
  • Data Protection
    • Secure Cloud Backup for User Profiles
    • Disaster Recovery Integration
    • Virtual Machine in Cloud option for faster Disaster Recovery
  • Cybersecurity Operations
    • 24/7/365 In-House SOC Monitoring & Alerts
    • Cyber Attack Remediation
    • Managed Multi-Factor Authentication | MFA
    • Malware Sandboxing & Application Ring-Fencing
    • Custom Alerts & Automated Security Responses
    • SIEM | Security Information & Event Management
    • Automated Software Deployment
    • Penetration Testing & Vulnerability Scanning
  • Advanced Monitoring
    • Remote Monitoring & Management | RMM
    • Unlimited Vendor & 3rd Party Coordination
  • Optional Add-On Services
    • Always-On VPN for Remote Workforce
    • Security Awareness Training
    • Compliance Documentation Assistance | SOC2, PCI/DSS, Cyber Insurance
    • Full Disk Encryption
    • Web Gateway | Content Filtering
    • DNS Protection & Filtering
    • 24/7/365 Emergency Support Upgrade
    • Data Loss Prevention | DLP
    • Dark Web Monitoring & Credential Leak Alerts
 
 

Flexible Per-User Assignment

Support packages may be mixed and matched across your organization based on each user's role, risk, and needs. Fully scalable for businesses of all sizes. All services are subject to agreement terms. Custom packages available upon request.