Why AtoZinIT Is Not a VoIP Reseller — And Why That Saves You Money

At AtoZinIT, we’re your trusted IT partner for everything from infrastructure to cybersecurity, cloud hosting, and desktop support—but we are not a VoIP telecommunications provider.

Why? Because our goal is to help you avoid paying the inflated prices that come from working with telecom resellers.

We Help You Save—Without the Markups

Instead of reselling VoIP minutes and phone numbers (DIDs) at a markup, we help our clients set up their own direct accounts with leading SIP trunk providers like Sangoma. Through our industry relationships, we’ve negotiated discounted rates that you, as our client, can benefit from—without being resold service at a 300–500% markup.

• You get direct pricing from Sangoma
• We help you set up and configure your account
• You pay only for what you use—no hidden fees
• You still receive full technical support from us

Here’s how we usually explain it to our clients:

“Just as a reminder, we helped you set up your own account with Sangoma and we negotiated that they extend our reseller pricing to you directly. Thus, you will not be marked up 300% to 500% by VoIP communications resellers thanks to us. You’ll be charged a few dollars for DID numbers, and a few bucks for minutes used—at our negotiated cost. You pay Sangoma directly, not us.”

Our Role: IT & VoIP System Support—Not Reselling

Although we don’t resell VoIP minutes or DIDs, we play a critical role in making sure your VoIP environment is set up right and continues running smoothly. This includes:

• Deploying and managing your 3CX phone system
• Configuring SIP trunks and call routing
• Troubleshooting call quality, registration issues, and dropped calls
• Working directly with Sangoma or other SIP providers on your behalf to trace and resolve call problems
• Coordinating porting of phone numbers and DID provisioning

In short: you still get our full support, just without the price gouging that often comes with bundled telecom services.

---

SIP Trunk Providers We Work With

We work actively with some of the most trusted and widely used SIP providers in the industry. These are all compatible with 3CX and trusted by thousands of businesses:

Our Preferred & Actively Supported Providers:

• Sangoma / VoIP Innovations – discounted direct pricing for AtoZinIT clients
• Twilio – ideal for programmable voice, call analytics, and scalable integrations
• Telnyx – great for multi-location businesses and advanced voice routing

Other Popular SIP Trunk Providers We Support:

• VoIP.ms
• Bandwidth
• Flowroute
• SIP.US
• Callcentric
• ClarityTel
• Nextiva SIP (by request)

We will help you select the right SIP provider based on your business needs, call volume, location footprint, and compliance requirements. If you’re already working with a provider not listed here, no problem—we can still configure 3CX to support them.

---

Common Questions About Our VoIP Support Model

Q: If AtoZinIT doesn’t sell phone lines or minutes, who bills me for those services?
A: You will be billed directly by Sangoma (or whichever SIP trunk provider you choose). This ensures full transparency and lower costs for your phone usage. We’ll help you read and understand the invoices if needed.

Q: Will AtoZinIT still help if I have call quality or connectivity issues?
A: Absolutely. We provide complete support for your 3CX system, including working with your SIP provider to trace and resolve any call routing or audio quality issues.

Q: What happens if my phones go down?
A: We immediately begin root cause analysis—checking your 3CX configuration, network health, firewall rules, and SIP trunk status. If needed, we’ll also open a case with the SIP provider and handle technical escalations for you.

Q: Do I need to choose Sangoma as my provider?
A: Not at all. We’ll support you with any mainstream SIP provider. However, Sangoma is our preferred partner because of their pricing, reliability, and compatibility with 3CX—and we’ve already secured discounted rates for our clients.

Q: Can you port our existing phone numbers into the new system?
A: Yes. We’ll coordinate all number porting, testing, and cutover activities. We’ve handled dozens of transitions with zero downtime for the business.

Q: Is 3CX included in your IT support packages?
A: 3CX setup, management, and VoIP support are included in our service offerings or available as add-ons depending on your chosen IT support plan.

---

Conclusion

At AtoZinIT, we believe in delivering real value—not reselling what you can get for less. By helping you go direct to the source for your VoIP services, we give you control, transparency, and savings—while still standing by your side with full technical support.

If you're ready to reduce your phone system costs and get expert support without inflated VoIP fees, Schedule your free consultation today.