Team Shield

Proactive IT Protection for Everyday Workforces

Team Shield is built for the users who keep your business moving — office staff, managers, and sales teams who rely on smooth, secure, always-available systems. This plan includes unlimited remote support, automated maintenance, advanced threat protection, and ongoing performance tuning to keep your team productive and protected.

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$150
per user | per month

  • Unlimited Remote & On-Call Support

  • Proactive Maintenance & Patch Management

  • Centralized Antivirus/EDR with SOC Monitoring

  • Cloud-Based Remote Access Tools for Admin & Support

  • Quarterly Strategic Reviews (vCIO-Led)

What's Included

Unlimited Remote + On‑Call Support

  • Business hours (6 AM–6 PM), plus emergency hotline 24/7
  • SLA: <15 min remote-first response

Same-Day On‑Site Dispatch

  • Included for critical issues (2‑hr response window)
  • Standard dispatch included up to 2 visits/month

Proactive Maintenance & Patch Management

  • Monthly system updates, driver and firmware patching, auto-healing

Advanced Cybersecurity & Monitoring

  • Managed EDR, monthly incident reviews, spam filtering, backup verification
  • SOC alerts with live incident response during support hours

Quarterly Strategic Review (vCIO)

  • Technical roadmap session, upcoming IT needs planning, security audit check

User Training & Security Awareness

  • Quarterly webinars or on-site training sessions
  • Monthly “Cyber Tips” newsletter included

Reporting & Transparency

  • Quarterly performance dashboards and helpdesk analytics
  • Live-status portal with real-time ticket updates and SLA metrics

Transparent Rates & Scope

  • Clear escalation rates: On-site $150/hr, after-hours $200/hr
  • No hidden add-ons—bundled value

Ideal For

Perfect for these business scenarios and user types

Power users who work across platforms and cloud services

Client-facing staff or those with heightened productivity demands

Compliance-aware or security-conscious team members

Why This Beats the Competition

See how Team Shield compares to industry averages

Feature Team Shield Competitors (Avg)
Remote SLA | < 15 min ~30 min or less (unspecified)
Same-Day On‑Site Included
(2 visits/month) 		Often premium add-on
Proactive Patch & Maintenance
EDR + SOC Monitoring
Quarterly vCIO Review not always promoted
Training & Cyber Tips
Real-Time Ticket Portal Varies by provider
Entry Price $150 $150–250/user

Charlotte-Based. Proactive. High-Performance.

We combine world-class response times with hands-on local service. The Team Shield plan helps your business stay secure, supported, and strategically aligned — without paying enterprise rates.

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